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KipKen
medical school grad
Joined: 14 Feb 2012
Posts: 82
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 Posted: Thu Apr 26, 2012 4:26 pm Post subject: Mailbox location? |
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I have looked all over here and on KIP forum with no luck.
I have a customer that tried to create a scan to email box and it erred on them, shocking i know...
Condition 5 is the error displayed on machine OP when clicking on mono STF.
The GUI locks up if they click on the box to try to del it.
PrintNET does not see the box. only sees other boxes. They cannot use any scanning to file now because of Condition 5 error. Seems like the GUI is trying to access the file but the file is not there, that is why print net does not see it?
hope that was clear. any help would be great! Mainly looking for where the mailboxes are stored so i can wipe them out and re input.
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Apr 26, 2012 6:31 pm Post subject: |
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Try nuking the mailbox from explorer under scandir then recreate it.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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KipKen
medical school grad
Joined: 14 Feb 2012
Posts: 82
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| Posted: Fri Apr 27, 2012 8:43 am Post subject: |
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that was my plan but I do not know where the scandir is located on the controller. anyone know what the file path is for it? c: ? d: ?
I suppose a search for scandir will turn it up at worst case
thx again
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Fri Apr 27, 2012 10:26 am Post subject: |
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| CLose the UI and Unattend then go to D:\Monpath1\ScanDir. That is where you will find the Mailboxes. There is usually a .nam file that needs to be deleted. If there isn't too many mailboxes, I would delete them all and recreate them. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Fri Apr 27, 2012 11:12 am Post subject: |
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Use the UI to recreate the mailboxes, I for one haven't had much success doing it other ways. Still baffles me how the *.nam file gets corrupted or is missing sometimes.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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KipKen
medical school grad
Joined: 14 Feb 2012
Posts: 82
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| Posted: Tue May 01, 2012 11:44 am Post subject: |
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here is the error that is popping up when clicking mono scan to file.
I checked in D:/monpath1/scandir and the only thing in there was an empty "thumbs" folder. So not sure if that was the right location. version of software is 7.4
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Tue May 01, 2012 12:10 pm Post subject: |
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It's actually on the D drive - monpath1/request/scandir. Sorry for the confusion. This path is from 6.5 so there may be slight differences.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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KipKen
medical school grad
Joined: 14 Feb 2012
Posts: 82
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| Posted: Tue May 01, 2012 12:25 pm Post subject: |
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Yea i checked in the d drive. no dice.
I see there is another update from 7.264.x to 7.381. Ill try that first and see if it helps. searching for the folders with the windows search gave no results either.
If I am sending a patch via request, I have to manually run it on the controller or does it run by its self when sent? I do not recall as I have only done it once or twice a while back.
thx again
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Tue May 01, 2012 1:53 pm Post subject: |
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If you use Request to do the transfer it will open and run.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Tue May 01, 2012 3:02 pm Post subject: |
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| Updates are automatic but patches have to be run. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Tue May 01, 2012 3:21 pm Post subject: |
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That's useful info, thanx
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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