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KeepItPrinting.com
The "unofficial' and "unauthorized" KIP info site.
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jkstark
dreaming of medical school
Joined: 14 May 2009
Posts: 2
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 Posted: Wed Jul 09, 2014 2:37 pm Post subject: Oce 9800 Blank and/or wallpaper |
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Hi,
I've got a 9800 that scans to file just fine, but will spit out blank sheets on copies and prints. Occasionally, I will get a wallpaper print out of it, but more often than not, it is a blank sheet of the correct size. However, the test print (engine test) prints correctly.
All of this pointed me in the direction of the BW processing board and/or the cables between computer and printer. (DRI controller, but running off of Plotworks). I disconnected the computer cables, and did not see any difference in the print.
I'm getting a 20811 error in the log, but nothing showing during the actual work.
Any thoughts as to where to look?
Thanks!
Kris |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Wed Jul 09, 2014 5:19 pm Post subject: |
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Kris, PM me your email address and I'll send you the pages from the TSM pertaining to this issue. You are facing multiple issues.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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Wrenchturner
intern
Joined: 01 Mar 2005
Posts: 112
Location: Denver,Colorado
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| Posted: Fri Jul 18, 2014 10:17 am Post subject: |
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So......What was the resolution to the problem?
Greg |
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jkstark
dreaming of medical school
Joined: 14 May 2009
Posts: 2
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| Posted: Fri Jul 18, 2014 2:47 pm Post subject: |
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Well ...
In reality, there has been no resolution yet. Thankfully this is not the only printer we have, and things have been slow enough so as to not cause a huge issue with it not printing.
I'm also technically not a service tech for equipment, but since I know more about this particular printer than any of our guys (all KIP techs) it generally falls on me to figure out what is happening, but I have to keep at my own tasks first...
I'm suspecting a board, but don't have easy access to spares to test with either, so...
K |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Fri Jul 18, 2014 2:55 pm Post subject: |
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As you face the paper drawers pull the right side panels. With the power OFF carefully reseat every connector you see that are black or blue, or do them all. Also make sure the compressor, left side, is putting out a steady 82 on the gauge.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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