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SHORTROUND
resident
Joined: 23 Mar 2005
Posts: 155
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 Posted: Fri May 23, 2014 2:19 pm Post subject: touch screen problem |
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The customer is 150 miles from my office so i am hoping to have some ideas of what to try before i get there. because i have never had a machine do this before.
This is what they say is the problem.
We are having issues with the User Interface screen, the buttons are too “large” so we do not have access to all of the options.
They sent me some pictures and the icons or buttons are larger and shifted off the right side.
I am thinking of re-ghosting
Any idea's will be great. |
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eboucher
resident
Joined: 27 May 2008
Posts: 197
Location: Nashua, NH
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| Posted: Tue May 27, 2014 9:03 am Post subject: |
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I've had this issue as well. The resolution for the monitor changes on its own. I attributed it to software upgrades. I've reghosted and that resolved the problem.
_________________
I'll have a tech give you a call shortly. |
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slyman
doctor
Joined: 23 Apr 2008
Posts: 467
Location: Sherbrooke,Quebec
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| Posted: Fri May 30, 2014 12:14 pm Post subject: |
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you don't have to re-ghost, just get to Windows interface and change back to good size in display propreties.
Re-start ips and check again. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Mon Jun 02, 2014 11:55 am Post subject: |
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There are adjustments on top of the UI that may have been changed.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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caltech
doctor
Joined: 24 Feb 2006
Posts: 262
Location: Northern California
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| Posted: Tue Jun 03, 2014 5:44 pm Post subject: |
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One suggestion for you guys that have to travel far for these types of IPS-PC issues. We use “Log Me In Rescue” remote service software. You can log into your customers PC from anywhere via the internet (with their approval). Then from there you can VNC into the IPS and perform almost all software repairs and maintenance. I can’t count how many thousands of miles this has saved us. Check it out:
logmeinrescue.com |
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cjwilt
doctor
Joined: 24 Jan 2007
Posts: 1041
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| Posted: Thu Jun 05, 2014 10:23 am Post subject: |
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| We use Citrix Go To Assist. Works great for us. |
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