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KeepItPrinting.com
The "unofficial' and "unauthorized" KIP info site.
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arlen
resident
Joined: 30 Nov 2009
Posts: 157
Location: Salt Lake City, Utah
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 Posted: Tue Mar 05, 2013 2:52 pm Post subject: HP Designjet 500 killing cyan ink cartridges |
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| New cartridge will show defective shortly after being installed. Install another one and it will show defective in a day or two. The printer seems to be killing the chip on the ink cartridge. I did a google search for defective cyan cartridge, and have not found a cause or cure. Has anyone seen this or has an idea whats going on? |
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xerox_7
resident
Joined: 01 Jun 2006
Posts: 229
Location: Columbia, Mo
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| Posted: Thu Mar 07, 2013 7:35 pm Post subject: |
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| The ink supply station will kill cartridges. |
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Rapids
medical school senior
Joined: 13 Dec 2004
Posts: 43
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| Posted: Fri Mar 08, 2013 11:06 am Post subject: hp |
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Make sure the firmware is up to date. Anything below A:05 I believe will tag any one ink cartridge as bad, even though it's another part that is the issue.
If the firmware is above that version, it will not permanently mark it as bad.
I have had a bad interconnect ribbon cable cause this issue. That is the flat cable that runs between the main PCA and the interconnect board that the front panel plugs into.
Also, I see a lot of error codes that point to one part failing, and that part replacement doesn't fix the error... Take all the printheads out and boot the plotter up. If it gets to the point of asking you for them, without the error, you have a bad printhead.... |
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Augiedoggy
resident
Joined: 21 Sep 2011
Posts: 168
Location: buffalo NY
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| Posted: Mon Apr 15, 2013 12:45 pm Post subject: |
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I agree with rapids... some of the wiring that utilizes the smart chips on both the printheads and ink cartridges are wired in a series so even though for example the black keeps coming up to replace.... poor contacts at say the yellow cartridge or print head not allowing the signal/voltage to pass to the next in the series.. can be the cause..
also some versions of firmware will give you strange behavior if the firmware on the cartridges or printheads are too many versions apart...for example if you have a prinhead that expired in 2004 mixed with a current one... I have seen this multiple times on 1050 series ...
I recently had a 500 that gave me x's on all cartridges regardless... ink supply station had no effect... the main PCA fixed it even though there was no metion of it in the manual.
I cant tell you how many times I walk into a site that goes through service stations often because they dont realize they need to change the color printheads after a certian point even when printing mainly black and white.... |
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