KeepItPrinting.com

[PPCPete]

Regarding a KIP 3100/ s.n. 11604381/ meter 8143 linear feet/ running unattend ver. 7.2.0.348

Problem: With RESCAN Button Feature….. It will scan to a SMB mailbox on the customer network (R Drive), however when using the “rescan button” the Condition 75/error place 7 error pops up.

I had the customer “IT” person check out the file path and they said it was fine. Have to do a reboot to clear error.

Any suggestions?
_________________
PPCPete

[cjwilt]

Does the user name have full control of this network share?

It sounds like a permissions issue.

[mark in vegas]

This information is solely for use of KIP Personnel and KIP Authorized Dealers. No part of this publication may be copied,
reproduced or distributed in any form without express written permission from KIP. © 2008 KIP.
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Runtime Error 75 – Path/File Access Error
The file you are trying to access is unavailable, or being used by another process.
• Misspelled path
• An call or .ini reference to a folder or file that has been renamed, or deleted, or is highlighted in
another program like Windows Explorer.
• A call or .ini reference to a folder where the security or rights have been modified.
• Attempted to replace a read-only file. Change to read-only attributes of the file.
• Trying to user conversion tools (Mfiles) that require an MMX Processor, but the computer does not
have an MMX Processor.
• If the error occurs when a Request is submitted, yet a job prints, something may be corrupt in the
Request Recall folder. Try backing up the contents of the Recall folder (usually located in
c:\programs\recall), then delete the contents of the Recall folder.

Send me your email and I'll forward the troubleshooting guide from KIP
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain

[PPCPete]

F.Y.I

Reghost....set things right again.
_________________
PPCPete