KeepItPrinting.com

[richk]

Here is one from the other side. I have a kip2000 that was streaking my prints so I called the tech and he came out and said that I needed a new developer kit and it would cost over 2G. After he left I downloaded the parts manual and pulled the thing apart, cleaned the scraper blade and now it works like a charm. Oh yeah, he still charged me $400 for the service call!

[phan6622]

Can you elaborate on "streaking your prints"

[richk]

The drum was building up toner which naturally resulted in black toner lines on the documents. I've printed several hundred lf now without a problem.

[phan6622]

Yep.. your probably right, he could have rebuilt the dev unit with the components that were in it. My only question is how many feet are on the supply and dev rollers... if it is a ton, I would have recommended one of the kits as well as you will have more problems soon if they are super old.

[richk]

The unit is a few years old obviously but it only has 1,500lf on it. I'm just hoping that the rest of you guys try harder!

[KIPDOCTOR]

Some techs in this biz are sometimes too quick point the finger at bad parts. This is true in the auto service biz also. Happens all the time. The thing to consider here is, yes, he could have done exactly what you did and it could have worked fine for while. The real issue here is standing behind our work. As professional service people we carry with us the responsibility to make sure our work is 100%. We have to garrantee that also. Our job is not done when we walk out that door. Most in this biz will garrantee thier work for 30 days. So what happens when that "band aid" repair fails again in a couple of weeks? You would call us back and insist that we didn't fix it the first time so now we have to fix it on our dime. And most here would do just that because we are professionals.

When you go to the doctor would you also second guess them so you could save some money? They are looking out for your best interests and want to do the right thing.

In this world there are always at least two ways to do something. The cheap easy way and the correct more expensive way. In the end it is always your decision. I most often go the correct more expensive way. It is hard enough to find the time to do something once, let alone do it twice.
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